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Manager of Integrated Broadcast Systems

Help Wanted

Summary/Objective

The Manager, Broadcast IT Systems oversees the digital media production systems, audio routing, and control systems unique to a media production environment. This position is the bridge between the IT discipline and what is often seen as the “traditional” broadcast engineering discipline. The focus of this position is the management and evolution of the audio playout, content management, audio-over-IP routing (AoIP / Axia and Pathfinder), network infrastructure, streaming audio infrastructure, and video production infrastructure. The position is responsible for implementing and maintaining the systems used to create and manage audio/video content, facilitate newsgathering and production, and curate content to ensure that the content producers of WAMU have the digital tools they need to produce content in a modern multiplatform world. This position plays a key role in the implementation of modern control and distribution systems used to manage and connect transmitter sites, multimedia systems used for performance and presentation spaces, as well as support for content gathering systems used in the field. This position reports to the Director of Broadcast Engineering and works as part of a broad strategy to provide service excellence to WAMU.

Essential Functions

1. Broadcast Systems Management: Building, testing, troubleshooting, maintaining, upgrading, and installing Broadcast IT systems and devices. This will include but not be limited to: audio playout and automation (DAVID, Wide Orbit); Web stream encoders and monitors; Electronic Newsgathering, production, and content management (KLZ Newsroom, Burli); field audio production (Adobe Creative Cloud); field and network content contribution (Comrex, Tieline, Burli, Content Depot); audio routing and control (Axia, Pathfinder); facility monitoring and control (Burk, SNMP), video production (Blackmagic, Tricaster), presentation management (AMX Crestron, Christie), digital signage, and associated systems. Works closely with the Broadcast & Live Sound Engineer to support systems on which WAMU relies.
2. Operations and IT Helpdesk: Troubleshoots system anomalies and corrects directly or assigns to coworkers. Performs user training on media production and management systems. Supports the production needs of special internal or external events and remote broadcasts. Provides WAMU staff-facing customer support as an active member of the helpdesk team. Responds to calls for help and acts on trouble tickets promptly. Work will occur at DC facilities and potentially offsite at various field broadcasts.
3. Project Implementation: Works with other members of technology team and stakeholders throughout WAMU to design and identify systems and platforms responsive to the content production, playout, and facilities control needs of the organization. Provides support to the Director of Engineering on projects. Identifies vendors and products to become key components of the WAMU production suite. Designs and leads training programs for end-users and plays a leadership role in assessing the efficacy of every IP-based system in use in the organization (examples include: content creation / management, audio routing, field production, program transport, web streaming, network storage). In collaboration with the Director of Engineering, deploys strategies to exceed 99.999% uptime of the WAMU broadcast signals and production systems on an annual basis.
4. Initiative Support: Works with other station departments to support technical requirements of on-air membership drives, special events, breaking news, and everyday needs. Ensures the department always meets the operational needs of the station.

Work Environment

This is a hands-on role that requires the ability to lift up to 50 pounds, differentiate colors, climb ladders, hear sound and distinguish audio quality, type on a QWERTY keyboard or touch screen, read schematics and fine text, and effectively communicate with others using both written and spoken word. The incumbent must also be able to follow broadcast industry standard safety guidelines for working with electricity and Radio-Frequency generating equipment, periodically work in confined spaces, and communicate safety information to others.

Position Type/Expected Hours of Work

• Full time
• Project Leader/Advisor B
• Non-Exempt

Position’s Required Presence (subject to change due to the University’s operating status)

• Require Partial Presence On Campus (mix of on-campus and remote work)

Salary Range

• Commensurate with experience

Required Education and Experience

• Bachelor's degree or equivalent
  • Bachelor’s degree in Electrical Engineering, Information Technology, or related field or demonstrated success in similar positions that establishes the necessary skills and abilities required for the job.
• Bachelor’s degree in Electrical Engineering, Information Technology, or related field or demonstrated success in similar positions that establishes the necessary skills and abilities required for the job.

Preferred Education and Experience

• Master's degree or equivalent
• 5-8 years of relevant experience
  • Five years of broadcast and IT experience including administration of a broadcast automation and/or newsroom production system, as well as computer networking systems
  • Experience in managing a digital audio routing and distribution system (AoIP with Pathfinder, Ravenna, Dante, or TDM)

Additional Eligibility Qualifications

• Basic knowledge of analog and digital audio equipment, contribution links, and satellite systems
• Willingness and ability to communicate effectively across the organization
• Ability to be a mentor and teacher to technical staff and coach of non-technical staff
• Ability to develop training programs from time-to-time and ensure effective implementation of systems through training
• Knowledge of FM transmitters and Studio-to-Transmitter links a plus
• Familiarity with National Public Radio, its satellite system, and public broadcasting in general is a plus
• Cisco, A+, or SBE certifications a plus
• Preferably, passionate about WAMU and the mission of public media
• Must have a reliable method for getting to all WAMU worksites, including the studio and DC area transmitter facilities, within a reasonable amount of time (typically within 2 hours of notification)

Benefits

• Click here to learn about American University's unique benefit options

Other Duties

• This is an essential role at WAMU that will frequently be on-call 24-7
• Must be able to work remotely in the event assistance is required after-hours or during inclement weather

Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.

Contact Us:

For more information or assistance with the American University careers site, email theworkline@american.edu.

To apply, use this link:

https://careers.american.edu/Staff/job/Washington-Manager%2C-Broadcast-IT-Systems-%2816774%29-DC-20008/679586000/

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Technical Delivery Manager

Help Wanted

Position Summary:

Build and cultivate strong internal customer relationships to establish engagement models for your team, ensure delivery of quality products in alignment with expectations, and uncover cross company requirements.

Provide technical project delivery thought leadership for the organization utilizing software tools and communication channels to insure that the technology life cycle can traverse the design, implementation, test, and release process

Duties and Responsibilities:

• Perform technical reviews of requirements, risks, and dependencies throughout all project phases.(list most important and frequently performed first) Written using active, present verbs i.e.: Perform, Write, Code, etc.
• Draft and communicate project handover plan for stakeholders’
• Management of technology planning
• Coordinate meetings and technical reviews with internal and external stakeholders
• Perform review of test plan results against requirements

Supervisory Responsibilities:

This role does not have supervisory responsibilities however will perform in a leadership role in the group setting standards and driving innovation.

Minimum Qualifications:

• Bachelor’s degree in Project Management,  Electrical Engineering, or Information, Technology Sciences or equivalent experience
• 7+ years’ of increasing responsibilities in integration, implementation, and release of technology solutions for business needs                    

• 3+ years experience with project management practices such as Agile, Waterfall, etc.

Requirements and General Skills:

• Good public speaking and presentation skills.
• Interpersonal skills and ability to interact and work with staff at all levels.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Ability to pay attention to details and be organized.
• Ability to project professionalism over the phone and in person.
• Ability to handle multiple tasks in a fast-paced environment.
• Commitment to “internal client” and customer service principles.
• Willingness to take initiative and to follow through on projects.
• Creative writing ability.
• Vendor management
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
• Project Management Certifications are a plus
• Must have legal right to work in the U.S.

Technical Skills:

• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Project, Teams).
• Prior experience with Jira, Jama, Confluence, or other related project documentation software platforms

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

For more information, see https://jobs.jobvite.com/careers/siriusxm/job/oyiodfwb?__jvst=Job+Board&__jvsd=AddThis#/.X01IpI8W6g0.mailto